1) Is there a minimum order?
When ordering fabric, the minimum order is 1 Meter per item.
2) Can I get more information about a particular item?
Depending on the type of information you need, we can give you a little more detail about most items we carry. If you would like our opinions as far as looks, uses, or feel of a fabric, we would be more than happy to help. However, if you need specific information that is not listed on our site about a particular item, we may not be able to help. In general, if contents are not listed for a fabric, it is because the contents were not labeled when we received the fabric and we do not have that information.
3) What is your return policy?
Please click here to view our return policy.
4) How long does it take to receive a refund?
We try to process refunds within a week after receiving a return. You will receive a confirmation email after your refund has been completed. Please note that we can only refund what we receive so it is a good idea to keep all tracking numbers or request delivery confirmation.
5) When will my order ship?
We take pride in our service and ship all orders as quickly as possible. Regular orders are shipped in 24 hours in Business day on a first come first serve basis (regardless of shipping method). Rush processing is offered during checkout and ensures same or next BUSINESS day processing (this does NOT include the shipping transit times). Choosing an expedited shipping method will not put your order ahead of those that were placed sooner. A quicker shipping method will only affect the time your shipment takes to reach you AFTER it has been picked up by the carrier.
Orders for items which are backordered or out of stock Or defective may take longer to ship depending on availability. We will notify you as soon as possible about status.
Business Days are defined as weekdays, Monday-Saturday 10am – 4pm Eastern Standard Time, excluding Sunday and Holidays. The day your order ships, Sundays, or National Holidays, does NOT count as a "shipping day".
6) How can I track my order?
You can track your order by logging into your account and viewing your order history or by entering a few key pieces of info on the tracking page. If you placed your order online and entered your correct email address, you should have received an email containing your order number. If you placed your order over the phone, you should have received a sales order number. Click here to use either of these numbers to track your order. If you listed a valid email address, you will also receive a tracking number via email once your order ships.
7) Do you ship internationally?
Yes we do!
8) Do you have a Retail location?
No, But if you a designer you can contact us.
